Frequently Asked Questions

If you're hoping we know where all your missing left socks go in the laundry, we really don't. But if you want to level up your style and you're looking for Teekop FAQs, keep scrolling.

PRODUCT & SIZING

Unless you’ve mastered telekinesis, guessing isn’t the best strategy. Luckily, we’ve placed a hyper-accurate Size Chart right on every product page. Grab your favorite, best-fitting tee from your closet, measure it flat, and match it up with our chart. If you’re still stuck between sizes, hit us up at contact@teekop.com and we’ll play style consultant for you.

Only if you treat it with a little respect. These fits are custom-made, so please don't boil them. Turn your garments inside out, wash on cold with similar colors, and skip the harsh bleach. Air drying is the ultimate pro-move to keep the fabric fresh and the graphic crisp. Throwing it in the dryer on high heat is a one-way ticket to Shrinkville.

100%. We’re here to make you look good, not to ruin the planet. Because everything we sell is custom-made to order, we completely eliminate the massive deadstock waste typical of fast fashion brands. We strictly partner with suppliers who enforce safe working conditions, fair wages, and environmental protection. Good vibes only, from the cutting room to your closet.

We drop new heat whenever the inspiration strikes—which is pretty often. We don't stick to boring, predictable seasonal calendars. To see new designs first, join our email list and stalking Teekop on social media.

We curate our color palettes pretty carefully to ensure the designs pop perfectly. But hey, if you have a serious vision for a specific colorway, shoot an email to contact@teekop.com. While we can't always promise custom tweaks for single orders, if our production team can make it happen, we will let you know!

ORDERS & SHIPPING

Currently, Teekop only ships domestically within the United States. We do not offer international shipping at this time to ensure the fastest and most reliable delivery for our US customers.

The total delivery time depends on the shipping method you choose at checkout:

Shipping Method	Standard US Domestic	Priority US Domestic
Rate	$6.99 Free on orders over $90	$9.99
Transit Time	4 to 7 business days	2 to 4 business days
Total Delivery Time	5 to 10 business days	3 to 7 business days

Once your order has been handed over to the carrier, we will send you a Shipment Confirmation email containing your tracking number. You can use this number(s) on the carrier’s website to monitor your delivery status. The first tracking update can take up to 48 hours after you receive the Shipment Confirmation email to appear.

We offer simple, flat-rate shipping for all domestic orders:

Standard US Shipping: $6.99, free on orders over $90
Priority US Shipping: $9.99
The shipping fee will be clearly displayed at the checkout before you finalize your purchase.

If the tracking shows no new update for 7 calendar days in a row, or your package has not been delivered 7 calendar days after the estimated delivery date (the last day of the Total Delivery Time for your shipping method, counted in business days from the first business day after your order), email contact@teekop.com with your order number within 30 calendar days after the estimated delivery date. You choose: a free replacement of the same item, or a full refund of the item price and the shipping fee you paid. Full conditions: section 5 of our Shipping Policy.

TRACKING

Don't worry! After your order is shipped, the first tracking update can take up to 48 hours to appear on the carrier's website (USPS, FedEx, etc.). If it has been less than 48 hours since your shipping confirmation email, please check again once 48 hours have passed.

Sometimes carriers mark a package as delivered a bit early. Please check your mailbox, porch, building mail room and neighbors, and ask your local post office. If you still don't have it, email contact@teekop.com with your order number within 30 calendar days after the estimated delivery date. You choose: a free replacement of the same item, or a full refund of the item price and the shipping fee you paid. Full conditions: section 5 of our Shipping Policy.

Since all Teekop products are made to order, "Processing" means your item is currently being custom-made and quality-checked just for you. This production stage takes 1 to 3 business days. As soon as your gear is ready, the status will automatically update to "Shipped," and we will send a tracking link directly to your email.

CONTACT

The fastest way to reach us is via email at contact@teekop.com. Our dedicated support team is available from Monday - Friday from 9:00 AM - 5:00 PM (MST). We reply to all inquiries within 1 business day.

Please check your Spam or Junk folder, as sometimes our replies can be filtered there. If it has been more than 1 business day and you haven't heard back, feel free to send us a follow-up email or message us on our Facebook page.

Contact us within 12 hours of placing your order to change the size or the shipping address: email contact@teekop.com with your order number and the change. After 12 hours your order is already in production.

For any wholesale, bulk order, or partnership inquiries, please reach out to us at contact@teekop.com with the subject line "Business Inquiry." One of our team members will get back to you with more information.

POLICIES FAQS

You can find all our legal documents, including Terms of Service, Privacy Policy, Shipping, and Refund policies, right here on our Policy Hub page or by clicking the links located in the footer of any page on our website.

Yes. By accessing our website and placing an order with Teekop, you agree to abide by the terms and conditions outlined in our Terms of Service and other store policies. We encourage you to read them carefully before making a purchase.

We may update our policies from time to time to reflect changes in our business practices, legal requirements, or for operational reasons. Any changes will be posted on this page with an updated "Last updated" date.

In the event of a damaged or defective item, our Return & Refund Policy takes precedence. It outlines our 30-day Quality Guarantee and the specific steps you need to take to receive a replacement or refund.

If anything is unclear or if you have specific questions regarding our terms, please don't hesitate to reach out to our support team at contact@teekop.com. We are here to ensure you have a transparent and secure shopping experience.

PRIVACY POLICY

We collect your contact details (name, email, shipping/billing address) to fulfill orders, financial information (processed securely via Stripe), and basic browsing data to improve your shopping experience.

Absolutely. Our store is hosted on Shopify, and all payments are encrypted and processed securely through Stripe. We do not store your full credit card details on our servers.

No, we do not sell your personal information in the traditional sense. We only share necessary data with trusted service providers (like shipping carriers) and advertising partners to fulfill your orders and show you relevant products.

You have full control over your data. Simply email our support team at contact@teekop.com with the subject "CCPA Request" or "GDPR Request" (depending on your location), and we will process it promptly.

We use cookies for essential site functions (like keeping items in your cart) and to analyze site traffic for better performance. You can block cookies in your browser settings, and opt out of the sale or sharing of your data on our Your Privacy Choices page.

TERMS OF SERVICE

Yes, by agreeing to our Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

We reserve the right to refuse any order or limit quantities purchased per person, household, or order at our sole discretion. If we change or cancel your order, we will attempt to notify you using the contact details provided at checkout.

Product prices are subject to change without notice. While we strive for accuracy, we also reserve the right to correct any typographical errors, inaccuracies, or omissions related to pricing, descriptions, or availability at any time without prior warning.

RETURNS & EXCHANGES

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return or exchange if the product is defective, damaged, or incorrect.

Since our products are made-to-order specifically for you, we do not accept returns or exchanges for buyer’s remorse or incorrect size selection. We highly recommend checking our Size Chart on the product page before finalizing your purchase to ensure the perfect fit.

We are so sorry for the inconvenience! Please email contact@teekop.com within 30 days of delivery with your order number and these photos: the whole item laid flat with the problem clearly visible, the size label inside the collar, and, for a wrong size or wrong item, the packing slip or shipping label. If the photos show the problem, you choose a free replacement or a full refund of the item price, and you do not need to send the item back. If they do not, we will ask for more photos or authorize a return with a pre-paid shipping label.

If the return is due to an error on our end (defective, damaged, or wrong item shipped), Teekop will cover all return shipping costs. We will provide you with a pre-paid shipping label once your return request is approved.

Once your authorized return is received and inspected, or once we approve your photo claim, we will send you an email notification. Approved refunds will be processed immediately, and a credit will automatically be applied to your original method of payment within 3-5 business days, depending on your financial institution.