PRIVACY POLICY
Teekop (Business Registration: 42-1874816) operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from teekop.com or otherwise communicate with us.
1. Personal Information We Collect
Contact & Financial Details
- Contact: Name, billing address, shipping address, phone number, and email address.
- Financial: Payment card information and transaction details (processed securely via Stripe Payments).
Device & Usage Information
IP address, browser type, time zone, and how you interact with our Services.
2. How We Use Your Personal Information
We use your information to provide the Services, including processing payments, fulfilling orders, and arranging for shipping. We also use it for:
- Security & Fraud Prevention: To screen orders for potential risk or fraud.
- Communication: To provide customer support and order updates.
- Marketing & Cookies: To show advertisements based on your interests. We use third-party tracking technologies (Google Analytics, Google Ads, Google Shopping, and Meta Pixel) to analyze traffic and deliver targeted ads. We may share usage and purchase info with partners like Google. You can manage preferences via browser settings or opt-out via Google's Ad Settings.
3. Relationship with Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage and the general Shopify application. For more information, read Shopify’s Privacy Statement.
4 & 5. Your Rights, Security, and Retention
Your Rights & Choices
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. Contact us at the email below to exercise these rights.
Security & Retention
We retain your personal information as long as necessary. We implement industry-standard security measures to protect your data during transmission and at rest.
6. Your California Privacy Rights (CCPA / CPRA)
Over the past 12 months, we collected these categories: Identifiers (name, email, shipping/billing, IP, cookie IDs), Commercial info (order history), Internet activity, and Geolocation data.
We do not collect biometric info, precise geolocation, sensitive categories, or info from minors under 16.
Sources & Sharing:
- Sources: Directly from you, from devices/browsers, and service providers.
- Sharing: Shopify, Stripe, shipping carriers, email providers, Google Analytics, Meta Pixel, and for legal compliance.
Your CCPA/CPRA Rights:
You have the right to Know, Access, Delete, Correct, Opt-out of selling/sharing, Limit sensitive PI use, and Non-discrimination. To opt-out, email us with the subject "Do Not Sell or Share". We will process it within 15 business days.
7. Your European Privacy Rights (GDPR)
Lawful Basis: Performance of a contract, Legitimate interests, Consent, and Legal obligation.
Your GDPR Rights & Retention:
- Rights: Access, Rectify, Erase ("right to be forgotten"), Restrict processing, Data portability, Object, Withdraw consent, and Lodge a complaint.
- Retention: Order records (7 years), Marketing data (until unsubscribed), Analytics data (26 months), Support tickets (3 years).
- International Transfers: Transferred to the US via Standard Contractual Clauses (SCCs).
To exercise these rights, email us with "GDPR Request" in the subject line.
8. Cookie Notice
We use cookies and similar technologies to:
- Keep you logged in and remember items in your cart (Essential).
- Measure website traffic and performance (Analytics).
- Show relevant advertising (Advertising).
Manage your cookie preferences via the consent banner on your first visit or update them anytime via "Cookie Preferences" in the footer.