RETURN &
REFUND POLICY

At Teekop, we are committed to ensuring your satisfaction. We rigorously inspect all apparel before shipping, but if an error occurs on our end, we are here to make it right.

30-Day Return Window

We offer a strict 30-Day Return Policy. You have exactly 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

1. Eligible Conditions

Accepted Returns (Seller Fault):

To prevent fraud and maintain quality, returns are strictly accepted ONLY if the error is on our end. This includes products that are defective/damaged upon arrival, do not match the description, or the wrong size/item was shipped.

Item Condition & Sizing Notes:

Please ensure that your exchange or return items are unworn and unwashed. If you are returning a product because the size is too large, please note that our Teekop shirts are 100% cotton and will shrink up to half a size after consecutive washes.

2. Return Process & Shipping Costs

Authorization Process:

You may not return items without prior authorization. Contact our support team within the 30-day window with your order number and clear photographic evidence of the defect to receive an RMA number and the return address.

No return needed when the photos show the problem: you choose a free replacement or a full refund of the item price, and you keep the item. Which photos to send: section 3 of our Return & Refund Policy.

Return Shipping Costs:

Because we only accept returns for seller-fault issues, Teekop will cover all return shipping costs. We will provide a pre-paid shipping label upon return authorization.

3. Refunds

Once your authorized return is received and inspected, or once we approve your photo claim, we will send you an email notification. Approved refunds will be processed immediately, and a credit will automatically be applied to your original method of payment within 3-5 business days, depending on your financial institution.

4. Commitment to Sustainability

At Teekop, we value environmental responsibility. When returned items are in usable condition, we donate them to local community organizations rather than landfilling, ensuring they serve a practical purpose.

RETURN FAQ

What is your return window?

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return or exchange if the product is defective, damaged, or incorrect.

Can I return my order if I changed my mind or ordered the wrong size?

Since our products are made-to-order specifically for you, we do not accept returns or exchanges for buyer’s remorse or incorrect size selection. We highly recommend checking our Size Chart on the product page before finalizing your purchase to ensure the perfect fit.

What should I do if my item arrives damaged or defective?

We are so sorry for the inconvenience! Please email contact@teekop.com within 30 days of delivery with your order number and these photos: the whole item laid flat with the problem clearly visible, the size label inside the collar, and, for a wrong size or wrong item, the packing slip or shipping label. If the photos show the problem, you choose a free replacement or a full refund of the item price, and you do not need to send the item back. If they do not, we will ask for more photos or authorize a return with a pre-paid shipping label.

What if my package is lost, or marked delivered but I didn't get it?

Email contact@teekop.com with your order number within 30 calendar days after the estimated delivery date (the last day of the Total Delivery Time for your shipping method, counted in business days from the first business day after your order) if any of these happens: the tracking shows no new update for 7 calendar days in a row; the package has not been delivered 7 calendar days after the estimated delivery date; or the tracking shows "Delivered" but you did not receive it after checking your mailbox, porch, building mail room and neighbors, and asking your local post office. You choose: a free replacement of the same item, or a full refund of the item price and the shipping fee you paid. Full conditions: section 5 of our Shipping Policy.

Do I have to pay for return shipping?

If the return is due to an error on our end (defective, damaged, or wrong item shipped), Teekop will cover all return shipping costs. We will provide you with a pre-paid shipping label once your return request is approved.

How long does it take to get my refund?

Once your authorized return is received and inspected, or once we approve your photo claim, we will send you an email notification. Approved refunds will be processed immediately, and a credit will automatically be applied to your original method of payment within 3-5 business days, depending on your financial institution.