Refund policy

At Teekop, we are committed to ensuring your satisfaction. We rigorously inspect all fashion apparel before shipping. However, if an error occurs on our end, we are here to make it right.

1. Return Window

We offer a strict 30-Day Return Policy. You have exactly 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligible Conditions for Return

To prevent fraud and maintain quality, returns are strictly accepted ONLY if the error is on our end. This includes:

The product is defective or damaged upon arrival.
The product received does not match the description on our website.
The wrong size or incorrect item was shipped to you.

Please note: We do not accept returns for buyer’s remorse or sizing issues caused by customer ordering errors. Please check our size charts carefully before purchasing.

3. Return Process & Authorization

You may not return items without prior authorization. Unauthorized returns will be rejected. To initiate a return:

Contact our support team at contact@teekop.com within the 30-day window.
Provide your order number and clear photographic evidence of the defect, wrong size, or incorrect item.
Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the exact return shipping address.

Photo claims, no return needed: for an item that arrived defective or damaged (for example a hole, tear or stain, or a print that is cracked, peeling, smudged or placed crooked), that does not match the description on our website (for example a different design or color from the one you ordered), or that is the wrong size or item, send these photos with your order number:

the whole item laid flat, with the problem clearly visible;
the size label inside the collar;
for a wrong size or wrong item, also the packing slip or shipping label.

If the photos show the problem, you do not need to send the item back. You choose: a free replacement of the item you ordered (same design, size and color), or a full refund of the item price. If the photos do not show the problem, we will ask for more photos or authorize a return as described above (RMA number and pre-paid label).

4. Return Shipping Costs

Because we only accept returns for seller-fault issues (defects, wrong items), Teekop will cover the return shipping costs. We will provide a pre-paid shipping label upon return authorization.

5. Refunds

Once your authorized return is received and inspected, or once we approve your photo claim (section 3), we will send you an email notification. Approved refunds will be processed immediately, and a credit will automatically be applied to your original method of payment within 3-5 business days, depending on your financial institution.

6. Lost, Delayed or Not Received Packages

If your package is lost in transit, or the tracking shows "Delivered" but you did not receive it, we send a free replacement or give you a full refund. The exact conditions and time limits are in section 5 of our Shipping Policy.

7. Commitment to Sustainability

At Teekop, we value environmental responsibility. When returned items are in usable condition, we donate them to local community organizations rather than landfilling, ensuring they serve a practical purpose.